Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each purchase before buying it, it provides all the details about the services or the virtual product you purchase.
For Cancellations please contact the us via email to [email protected]
Requests received later than 2 business days from the purchase of service/virtual goods will be treated as cancelled.
We will try our best to create the suitable design concepts for our customers.
If any of our customer is not completely satisfied with our services, they can reach out to us for assistance or a refund. In case a refund is required, Stick Pool Club shall provide a refund of the remaining balance in the customer account after deducting bonuses or/and free coins awarded to the customer. The customer shall also be responsible for bearing withdrawal charges for the said amount. We may take 1-2 business days to issue a refund after all the calculations have been made. Stick Pool Club reserves the right to decline a refund request in case the reasons provided by the customer do not align with customer behaviour while using the Stick Pool Club platform.